Thank you for your patience.
Payment assistance programs are only available to AEP residential customers. Business customers, please contact us directly for assistance.
Just need a few days and can pay in full? A payment extension may be the right choice. Need to spread out payments over a few months? An extended payment arrangement helps you do just that.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 888-710-4237.
System Maintenance Many online functions that require login will be unavailable from Wednesday, 3/18 10:00 PM - Thursday, 3/19 5:00 AM ET.
If you have an urgent issue, please call our Customer Operations Center at 888-710-4237.