Report an Outage

In an effort to restore your power sooner, please check to see if your external breaker needs to be reset.

Customers who live in apartments, mobile homes, condos or other multi-family dwellings may have an external breaker in addition to the breaker panel within their unit.  The external breaker is customer-owned equipment and located outside next to the electric meter for that unit. If your neighbor has power but you do not, please check both your inside breakers and your external breaker.  You may be able to restore your power simply by resetting your external breaker.

Management companies with 24 hour maintenance may lock the external breakers or choose to house them in a locked room.  If this is the case, you will need to contact your building maintenance department for access.

Watch our External Breakers video

If you have questions, please contact our Customer Operations Center at 888.710.4237.