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During a service disruption, generators can be a helpful asset to keep the lights on and your business running. It’s important to understand how to connect, operate and maintain a generator to ensure the safety of your employees, customers and our line workers and to prevent damage to your business.
Do not try to connect a generator through a wall outlet or main electrical panel. For the safety of our crews and you, AEP professionals must disconnect the appropriate equipment in our infrastructure to prevent the generator from back feeding into the energy grid. Please contact us to place a service request. Restoring power for all customers is our primary focus during an outage. Please note we cannot prioritize disconnecting the appropriate equipment to accommodate installation of your generator before all restoration efforts are managed.
This equipment prevents the generator from back feeding into the energy grid and also protects your generator, wiring and appliances if your service is restored while using a generator. A quick-connect and transfer switch also will allow you to use your generator immediately during an outage.
Generator Use for Businesses
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Generators require physical isolation from the energy grid (typically obtained by using a transfer switch) so power from your generator isn’t sent back into the energy grid, creating a hazardous situation for line workers. This switch also protects your generator, wiring and appliances from damage if AEP restores power to your business while the generator is operating. Hire a qualified licensed electrician to install the appropriate equipment, including a transfer switch. Do not try to connect a generator through a wall outlet or main electrical panel.
If you don’t already have a connection with a transfer switch or have never utilized a mobile generator before and want to use one during a power outage, you must contact us so our professionals can disconnect the appropriate equipment to prevent the generator from back feeding into the energy grid. This is for the safety of our line workers and you.
No. Only AEP employees equipped with training and the necessary safety gear are authorized to complete this task.
Restoring power for all customers is our primary focus during an outage. Please note we cannot prioritize disconnecting the appropriate equipment to accommodate installation of your generator before all restoration efforts are managed.
No. Please contact a qualified licensed electrician to assist you in safely setting up a generator or installing an automatic transfer switch.
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