Thank you for your patience.
System Maintenance Many online functions, like login and outage reporting, won't be available from 1:00 AM - 7:00 AM ET on Sunday, 9/15.
If you have an urgent issue, please call our Customer Operations Center at 888.710.4237.
Customize your preferences for outage, billing, and payment alerts by text and email. You can also sign up for email newsletters on topics that interest you, as well as periodic notifications of new programs and promotions.
Please Note: AEP does not charge customers for this notification. Message and data rates may apply.
Text and/or email messages sent to users to inform them of activity on an account.
You will need to enroll for alerts if you wish to receive them.
AEP does not, but standard text message and data rates may apply. These will vary based upon your mobile data plan with your cellular provider.
There is no limit to the number of people who receive alerts regarding an account. In order to have multiple cell phone numbers and/or email addresses each person requesting the alert would need to create their own user identification and password.
View the Terms & Conditions for Alerts and Subscriptions.
By subscribing to American Electric Power Company’s Mobile Alerts Service, you acknowledge and agree to the following:
The user agrees to the terms and conditions herein, including the fact that the terms and conditions can be updated from time to time. The Company will provide the user with any new terms and conditions as they become effective. The Customer agrees that if any new term or condition is not acceptable that the user will take the affirmative action to withdraw from the service. Failure to withdraw after an updated term and condition will be considered as acceptance of the new terms and conditions, as authorized by this initial enrollment in the program.
The terms and conditions for alerts have changed.
Please read the new Terms & Conditions.
If you want more than one email address or phone number, just register another User ID for your electric account. Our system lets you create multiple User IDs for each electric account, and each User ID can have a different email address or mobile phone number.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 888.710.4237.