AEP News & Information

Get the most recent news and updates about AEP.

Below are the most recent news releases across our service territory.

AEP Ohio

  • 3/31/2020
    3/31/2020

    In the wake of COVID-19, customers need to be prepared for an uptick in scam attempts. This is a particularly vulnerable time for many people including senior citizens, low-income residents and understaffed small businesses.

  • 3/27/2020
    3/27/2020

    GAHANNA, Ohio, March 27, 2020 –  The AEP Ohio Fund of the Columbus Foundation will donate $180,000 in emergency funds to help address the hardships faced by customers and communities amid the COVID-19 pandemic.

AEP Texas

  • 3/10/2020
    3/10/2020

    AEP Texas has learned that scam attempts are continuing to occur throughout its service territory.  Unfortunately, some of these attempts have been successful. The latest attempts have occurred in the Alice, Falfurrias and parts of the Rio Grande Valley. 

    Persons claiming to be AEP Texas employees are contacting businesses and residents threatening to disconnect their electric service unless an immediate payment is made.  AEP Texas is not making these calls.  Don’t be a victim.  

  • 2/26/2020
    2/26/2020

    The AEP Foundation has provided a $50,000 grant to support the robotics program at Texas A&M International University (TAMIU).  The grant will help perpetually fund annual expenses related to the design, programming and ultimate build out of two award-winning engineering projects. 

Appalachian Power

  • 3/31/2020
    3/31/2020

    As required by Virginia law, Appalachian Power today presented the State Corporation Commission (SCC) with its first triennial rate case. If approved, the request would raise rates for its Virginia customers an average of 5 percent.

  • 3/23/2020
    3/23/2020

    The American Electric Power Foundation is donating $288,000 to agencies providing COVID-19 relief efforts across Appalachian Power’s three-state service area. The gift is part of an overall $1.5 million coronavirus relief donation from the AEP Foundation. 

Indiana Michigan Power

  • 3/31/2020
    3/31/2020

    I&M does not anticipate any interruptions in our service related to the coronavirus. I&M’s No. 1 focus is on the health and safety of our customers and employees as our teams continue to work to keep the lights on 24/7.

  • 3/30/2020
    3/30/2020

    Scams are not unique to I&M, nor have they gone away with the emergence of the COVID-19 pandemic. Scams have been reported across the U.S. targeting various utility customers and companies, and some scam calls have recently been reported to I&M.

Kentucky Power

Southwestern Electric Power Company

  • 4/3/2020
    4/3/2020

    Consistent with orders from the Governors in Arkansas, Louisiana and Texas, SWEPCO has received approval in Arkansas, Louisiana and Texas for essential employees and contractors to be able to continue to perform critical job functions to keep the lights on. Also, national and local resources are available to help businesses navigate the coronavirus pandemic. 

  • 3/31/2020
    3/31/2020

    Southwestern Electric Power Co. (SWEPCO) has been named a 2020 ENERGY STAR® Partner of the Year Sustained Excellence Award winner for one of the company’s energy efficiency programs in Arkansas.

Public Service Company of Oklahoma

More From AEP

Sign Up Now Pay Online for Free with Paperless Billing

Pay Online for Free with Paperless Billing

Use Online Form Report Outages On Your Mobile Phone

Report Outages On Your Mobile Phone

How We Restore Power Learn more

How We Restore Power

Find Out How Save Energy. Save Money

Save Energy. Save Money

Visit AEP.com
Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2019 American Electric Power. All Rights Reserved.

Privacy Policy

Privacy Policy for AEPNationalAccounts.com

Scope

This Privacy Policy applies only to AEPNationalAccounts.com. Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AEPNationalAccounts.com. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP (for example, providing the information to third parties performing computer-related services for AEP);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

AEP uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

AEP takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

Close ×

Sign Up For Alerts

Subscribing to AEP alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Win an Xbox One with Alerts!

Enroll in alerts to be eligible to win. Subscribing to I&M alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Loading video...

×