Storm and Outage Details

May 2019 Storms

Update: 4:00 PM, 5/24/2019

FINAL UPDATE

DESCRIPTION OF CURRENT SITUATION

Restoration of service to customers whose power was disrupted by the severe storms overnight May 22-23 has been completed.

PSO continues to closely monitor the water levels in the streams and rivers adjacent to PSO’s facilities and are taking precautions to address possible impacts.

PSO is in regular contact with local emergency management authorities and we’re coordinating with them as we respond to any power issues.

If you have questions related to your PSO power: 888-218-3919.

SAFETY MESSAGES

  • For safety’s sake, assume that any downed utility line is energized with deadly electric current. Stay away from the line and do not touch it with anything. Report it to PSO at 1-888-218-3919.

  • If your electric service entrance was under water or sustained damage you will need to contact a licensed electrician to inspect and make repairs as needed before PSO can reconnect your service.

  • If the electric service entrance (meter loop) to your home or business has been damaged or pulled away from the structure, you will need to have it repaired by a licensed electrician before PSO can re-connect service.

  • Please do not approach crews and utility vehicles you see in your neighborhood to ask when power will be restored. Doing so could jeopardize your safety. Outward vision from the large utility vehicles can be limited. A crew may not see someone who has walked up to their work truck.

GENERATOR SAFETY

Power Outage: If you use a generator, please follow the manufacturer’s operating instructions. Do not operate the unit indoors. Connect appliances directly to the generator’s electric outlets…not to the main electrical panel of your home or business unless you have had an electric load transfer switch installed to isolate your home’s wiring from PSO’s electric system. Otherwise, you jeopardize the safety of utility workers.

Evacuation: Before you evacuate your house please disconnect (open) your home’s main electrical breaker after you turn off the generator. This will eliminate any possibility of the generator feeding power back into PSO’s electric system.

THIS IS THE FINAL UPDATE FOR THIS STORM

For more information:

Updated maps for release of water from Keystone Lake Dam at a rate of 250,000 cubic feet per second (cfs), and for planning purposes, at 305,000 cfs from Keystone Dam can be found at www.cityoftulsa.org/rivermaps

Follow the City of Tulsa on Twitter @cityoftulsagov and visit www.cityoftulsa.org for updates.

For Keystone Lake levels, go to swt-wc.usace.army.mil/KEYS.lakepage.html

For live, detailed data and forecast on river and lake heights, go to weather.gov/abrfc

For immediate information on state highway road closures, go to ok.gov/odot/Traffic_and_Travel/Traffic_Advisories/Traffic_Alerts.html

For daily summaries of damage, closures and local reports, go to apps.ok.gov/OEM

Anyone in potential flood zones should:

  • Listen to first responders in your area and prepare for possible evacuations.
  • Pack a bag with prescriptions and clothing for multiple days.
  • Charge your cell phones, put valuables in a higher place and bring your pets with you.
  • Bring important identification with you and take videos/pictures of your home for insurance claims.

Report problems in your area

Next Update

Note: This is the last update on this storm.

Customer Calls

Oklahoma (PSO) Customer Service
888-218-3919

Report an Outage

We continually monitor all inquiries we receive on this site.

  • Get Outage Updates
    Receive emails or text messages when your outage information is updated.
  • Outage FAQs
  • Safety Hazard Conditions
    Call our Customer Operations Center at 888-710-4237.

    Safety Hazard Condition

    A safety hazard is a condition that poses an immediate risk to the public, and can include:

    • Downed wires that may be sparking or near water
    • Downed poles
    • Trees that have fallen on power lines

    Never go near or touch a power line.

    Letting AEP know about safety hazards helps prevent phone lines from becoming overloaded and helps us prioritize work.

    ×

View Map

Outage Map

More From AEP

Sign Up Now Pay Online for Free with Paperless Billing

Pay Online for Free with Paperless Billing

Learn more about outage safety tips

Outage Safety Tips

Keep you and your loved ones safe during a power outage

How We Restore Power Learn more

How We Restore Power

Find Out How Save Energy. Save Money

Save Energy. Save Money

Visit AEP.com
Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2019 American Electric Power. All Rights Reserved.

Privacy Policy

Privacy Policy for AEPNationalAccounts.com

Scope

This Privacy Policy applies only to AEPNationalAccounts.com. Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AEPNationalAccounts.com. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site or app, you consent to the terms of this Privacy Policy. Whenever you submit information via this site or app, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

  1. Passively collected information

    During your use of this site or app, we may collect anonymous information about your visit here through the use of server logs, cookies, scripts, tracking pixels and other Web traffic tracking systems. This information is aggregated and used to improve user experience through analysis of user activities. This information is never combined with any of the personally identifiable information you may provide in your use of the features of this site or app.
  2. Personally identifiable information

    On certain forms of this site or app, you may be asked to provide information about yourself or your account with us, either to identify yourself to us or to request a service from us. In each case, we will inform you what information is provided at your option and what information is required to complete the transaction or activity you are engaged in. If you are unwilling to provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

  1. We may transfer the information to AEP’s affiliates and subsidiaries, unless such transfer is prohibited by law;
  2. We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
  4. We may make such information available to third parties who are providing services to AEP (for example, providing the information to third parties performing computer-related services for AEP);
  5. We may use the information to communicate with you about products and services that may be of interest to you.
  6. We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or
  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

AEP uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

AEP takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

Close ×

Sign Up For Alerts

Subscribing to AEP alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Win an Xbox One with Alerts!

Enroll in alerts to be eligible to win. Subscribing to I&M alerts gives you instant notification for:

  • Billing & Payments - avoid late payments and disconnection
  • Outage Updates - find out if there's an outage at your address and when power will be back on

Loading video...

×